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Millbury, MA 01527
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Competitive Tactics

Hands On Consulting ServicesWith very, very few exceptions companies today must compete in a global economy.  Even the small, local specialty company is impacted by more competitive forces than are typically considered.  We often try to position competition as "competitive forces", more so than just competition.  These forces can be broken into several key categories...

Direct Competition - this is the most obvious and typically the only competition that companies examine when they consider who might be taking their customers away.  Direct competitors are typically those competing for the same dollars (e.g. sales of the same product), from the same customers (e.g. demographics), in the same market (e.g. geographic).

In-Direct Competition - this concept can be much harder to consider as it is less obvious.  In-direct competitors typically take dollars that could otherwise be earmarked for your product/service and direct it to another purpose.  For example, video games are an indirect competitor for a movie theater.  Both seek to capture the finite discretionary dollars that a given consumer has to spend on "entertainment".  One very important aspect of identifying competition on any level is realizing what someone is truly buying, e.g. in terms of a product or service's value according to Maslow's Hierarchy of Needs (http://en.wikipedia.org/wiki/Maslow's_hierarchy_of_needs)... 

Competitive Impactors - many times competition strengthens itself in ways that are very difficult to identify "on the surface", yet have a real impact in improving a company's position in the market.  For example, a company might find lower cost sources for direct product materials, operating supplies, etc. that improve their margins.  They may not make price cuts, which are an obvious way to cut into your customer base....they may instead invest that extra margin in new products, increased advertising, etc.  And those tactics can definitely give a company an advantage.

The competitive landscape is every changing and what we have presented here is a very simple view of a broad issue.  Hopefully we have at least given you a few things to think about as you view the world in which your own company operates.

 

 

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